Yolanda Fookes

Innovative Administrative Solutions

Providing Administrative and Sales support to a wide range of companies in many sectors, confident of delivering a focused work ethic and an unrivalled commitment to your business requirements. Whether its managing your clients or your diary, setting appointments, prospecting or research with all the skills to remove the pressures of your day to day business process so you can concentrate on growing your company.

"Since working with Yolanda my activity has vastly increased and her efforts have allowed me the time to focus on other key areas whilst she fills my diary. Without exception clients have commented in glowing terms about Yolanda’s professionalism and warm, inviting style. My diary management and other administration has never looked so healthy!"

David Smith, Independent Financial Adviser

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What we can do for you...

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 Appointment Setting

Appointment setting can be very time consuming, availability of clients and potential clients for booking the appointment is not always 9-5! That’s where we step in, we can call out of normal office hours when there is a greater opportunity to capture the potential business.

  • Advisers do not have time to make their own appointments or make that vital follow up call
  • It is not a cost effective use of their time
  • Appointment setting can be uncomfortable for them


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 Customer Re–Engagement

Many businesses focus solely on finding new customers, but what about those that you may have lost touch with? Selling to someone who already knows you is far easier than selling to a cold prospect. It is for this reason that customer re-engagement campaigns deliver excellent return on investment.

Our customer re-engagement campaigns focus on making calls to clients that you have done business with in the past. We can re-introduce your company to them, and encourage further engagement, either by booking an appointment or scheduling a follow-up call. In addition, we are able to find out what their current situation is, and whether they are using someone else.

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 Diary Management

Managing a busy diary is no simple task – as every PA will know! A good diary manager needs to be decisive yet flexible.

  • Frees up time for the Adviser, their time can be best used in winning the business
  • Incorporating as many meetings within a timely driving distance, makes time management more efficient and effective
  • Is a meeting necessary? Can the decision be made by a quick call or email?
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Parts of your business need developing, we help to grow this by finding you the right clients or businesses.

When it comes to finding new business, your first big challenge will be to reach the right individuals. To successfully find new prospects for your products and services, you'll need the right prospecting programme
that reaches out to qualified prospects and moves them through the sales cycle from cold to warm to hot.

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Are you trying to set up a new project within your business? But before you make costly and time wasting endeavours allow us to research the market for you and free up your time, by building a client list, building the contact lists to find your way in, checking the client’s website, and learning what we believe you need to make your calls.